May 2007 1,000,000 Registrations Call 24-7 Ltd are proud to announce our 1,000,000th claim registration. All involved with the establishment of the company see this as milestone in our ongoing development. Glen Taylor Operations Director was quoted as saying “this is a huge milestone for our company.
March 2007 Collin Morris Promotion. Call 24-7 has a proven track record of utilising its best asset, its existing staff, and wherever possible recruiting from within.
Alex Langan
At Call 24-7, we take calls from all over the country and register the claims as instructed by our business partners with an aim to identify and instigate required courses of action.
We currently process approximately 95,000 claims per annum for various insurer clients. Acting under delegated authority, we have the expertise to accept/reject or settle claims as agents for our insurers. This authority typically empowers Call 24-7 to contact third parties under various pro-active claim capture schemes. We have a policy of continuous training for both new and existing employees to ensure our already high standards are maintained.
Speed is essential to an efficient claims service. The first priority is to ensure that repairs are authorised as swiftly as possible to minimise loss of use. Therefore, it is crucial that new claims are reported as quickly as possible. This facility is available via our 24-hour claims helpline.
The claims technician will guide the caller through the claim declaration process ensuring that all relevant information is obtained.
Our typical service level agreement is for 98% of all calls to be answered within 15 seconds.
The telephone management software, Callview, is a powerful tool which enables Call 24-7 to control and provide statistics on average answer time, call duration, abandoned calls, call volumes etc. Linking the above to the call recording hardware provides a very powerful quality management and training tool.
