May 2007 1,000,000 Registrations Call 24-7 Ltd are proud to announce our 1,000,000th claim registration. All involved with the establishment of the company see this as milestone in our ongoing development. Glen Taylor Operations Director was quoted as saying “this is a huge milestone for our company.
March 2007 Collin Morris Promotion. Call 24-7 has a proven track record of utilising its best asset, its existing staff, and wherever possible recruiting from within.
Alex Langan
At Call 24-7, we take calls from all over the country and register the claims as instructed by our business partners with an aim to identify and instigate required courses of action.
Following a non fault accident, a customer's peace of mind is paramount; therefore Call 24-7’s Credit Hire team work tirelessly to provide like-for-like replacement hire vehicles.
Our sympathetic team deliver a prompt efficient service to the policyholders and ensure that they have a vehicle which is familiar to them and that they are comfortable to drive.
An experienced claims negotiator contacts the client immediately after an accident and guides them through the process of credit hire, ensuring that a vehicle is delivered to the policyholder’s designated address as quickly as two working hours after the time of the accident. All vehicles are supplied fully fuelled for the clients convenience.
The claims technician will guide the caller through the claim declaration process ensuring that all relevant information is obtained.
Our typical service level agreement is for 98% of all calls to be answered within 15 seconds.
The telephone management software, Callview, is a powerful tool which enables Call 24-7 to control and provide statistics on average answer time, call duration, abandoned calls, call volumes etc. Linking the above to the call recording hardware provides a very powerful quality management and training tool.
