May 2007
1,000,000 Registrations Call 24-7 Ltd are proud to announce our 1,000,000th claim registration. All involved with the establishment of the company see this as milestone in our ongoing development. Glen Taylor Operations Director was quoted as saying “this is a huge milestone for our company.
 
 
April 2007
Call 24-7 take next step to ensure business clients are 100% satisfied Anne Williams is the latest recruit at Call 24-7 as Client Service Manager. This role has been created in order for Anne to be an integral contact between new and existing clients and Call 24-7.
 
 
March 2007
Collin Morris Promotion. Call 24-7 has a proven track record of utilising its best asset, its existing staff, and wherever possible recruiting from within.

 

Derek Howarth & Ian Griswold
 At Call 24-7 We constantly review our operating procedures to ensure a high standard of service is maintained at all times.


The Claim

24 Hour, 365 day call centre.
Insurer's own dedicated enquiry lines.
Immediate sanction and provision of courtesy vehicle.


Latest technology and electronic linking provides fast on-screen data for swift claims management

The Repair

Assessed and controlled by Call 24-7 engineers.
Pre and post repair inspection monitored by Call 24-7.
Impromptu spot checks at approved repair garages by Call 24-7 engineers.
Accurate repair cost authorised immediately.
Call 24-7 receives estimate, approves final invoice and authorises insurer to settle account.
Latest Audatex system for efficient service.
Efficient monitoring means shorter repair times and reduced claims costs.
Provision of free courtesy car during repair.

Third Party Claims

Full third party personal injury claims handling service.


Following registration, the innocent third party is contacted and offered our full accident repair service to minimise the loss.


Follow-up letters are sent to those not contacted, enabling insurers to raise arguments on mitigation against credit hire claims.

Service Second To None

Offering the fastest possible response via computer link, 24 hour phone, e-mail or fax.
Liasing directly with claimant allowing the insurer to concentrate on their core activities.
A smooth and efficient service to your customer.
Keeping your customers on the road.
Offering quality customer service whilst controlling claims costs.

Fast And Efficient Response

Providing free replacement vehicles.
Controlling claims cost by managing repair process effectively.
Providing a sympathetic customer approach to claims registration.
Offering other services as covered on your policy, e.g. vehicle recovery, get you home service, etc.
Fast authorisation of repairs.
Recovering uninsured losses or your own costs.

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Registered in England No.3848353